THE IMPACT OF ONLINE LEARNING ON LEARNERS’ SATISFACTION AT POLITEKNIK MALAYSIA

Mohd Mohadir Harun1,*, Hashim bin A.Rahim@Abd Rahman2, Dr Hayati Binti Ibrahim3

 1,2 Politeknik Sultan Idris Shah

3 Kolej Komuniti Mas Gading





ABSTRACT

Purpose: Online learning has transformed education by providing learners with access to knowledge and experiences outside the classroom. Nevertheless, the difficulty of controlling self-learning online has caused a problem with learners' learning satisfaction which ultimately leads to attendance problems. Therefore, this study was conducted to test the effects of instructor quality, course design, and learner expectations on learner satisfaction in online learning. Method: The study sample was obtained using the purposive sampling method, and the questionnaire was made using Google Forms. Then, the questionnaire was distributed to the target group using online platforms such as WhatsApp and Telegram groups. Data from 121 learners enrolled in the Tourism Management Diploma at Polytechnic Malaysia were analyzed using Statistical Package for the Social Sciences version 27.0. Data were analyzed using regression tests to examine the findings of the study. Result: The study's results indicate that all the hypotheses proposed in this study have been supported. It found that instructor quality, course design, and learner expectations have a significant effect on learners’ satisfaction with online learning. This study highlights the interconnectedness between instructor qualities, course design, and learners’ expectations in shaping learners' satisfaction in the online learning landscape. It also gives valuable insights for learners, educators, and institutions seeking to improve the overall online learning experience. This study also illuminates the intricate web of factors that collectively contribute to learner’s satisfaction with their academic courses. Conclusions: The significant and positive impact of instructor quality, course design, and learners’ expectations highlights their crucial roles in shaping the educational experience. By recognizing and harnessing the power of these variables, educational institutions can better align their strategies to enhance learners’ satisfaction and, consequently, foster more effective and fulfilling learning journeys. As the educational landscape continues to evolve, ongoing research in this area will be instrumental in driving continuous improvement and innovation. In the future, this study also suggests that researchers can explore the interaction between these identified factors by using other variables, such as demographic factors, cultural background, and learning preferences can also affect learners’ satisfaction with online learning,  


Keywords:

 Online Learning, Learners Satisfaction, Instructors’ Quality Course Design Learner's Expectation